What to look for when selecting a company to service your commercial laundry equipment
There are many important factors in choosing a vendor to maintain your commercial laundry equipment. What you are seeking is a company that is effective, responsive and trustworthy. Easily said, but not so easy to find.
The best commercial laundry distributors have multiple technicians that are highly skilled and knowledgeable in the operation, maintenance and repair of commercial laundry equipment. They have a strong understanding of various machines, such as washers, dryers and ironers, and they can diagnose and fix a wide range of issues quickly and efficiently. Importantly, when facing complex issues, they draw upon the knowledge of others in their organization or contact factory support.
The technicians are well-versed in safety protocols and can ensure that all equipment is functioning safely to prevent accidents. They have excellent problem-solving skills and can troubleshoot complex problems, minimizing downtime for the laundry facility.
Moreover, the best commercial laundry technicians are detail-oriented, organized and able to perform routine maintenance tasks to prevent major breakdowns. They are customer-focused, providing excellent service and communication to keep clients satisfied. Additionally, they stay updated on industry trends and technological advancements to offer the most efficient and cost-effective solutions.
Another essential element to successful service is the availability of parts. The best companies invest in a broad supply of parts stocked on their vans. Additionally, you want a company that carries a deep and wide inventory of parts in their nearby warehouse(s) so they can promptly furnish a needed part.
Also key is helping customers understand the pros and cons of investing time and parts in old equipment compared to purchasing new equipment. Often, a thousand-dollar repair in an old machine may enable you to run it for a few more years allowing you to postpone the capital investment in new equipment. Other times, it’s clear that a machine is nearing the end of its useful life. You want a firm that is committed to your long-term success. They will help you objectively evaluate the decision to do an extensive repair. You want a partner that will help you arrive at a decision that best serves your company.
At H-M Laundry Company, we take pride in the long-term relationships we have with our customers. That hasn’t happened by accident – we’ve invested in making sure our company is in the BEST position to provide you with the service to keep your operation up and running:
- Quick access to the parts you need
- Constant investment in training
- Hiring only the best skilled technicians
- Emergency service hours
- Parts warehouses throughout our region
- Financial stability of the company
- Close partnerships with the leading equipment manufacturers
How can you find a firm that will help your laundry operation run in an optimal manner? There are several approaches. Certainly, online research will enable you to find firms in your region. However, it is a good practice to connect with colleagues-be it other firms in your region that operate laundries similar to yours and ask if they have found a reliable vendor. When screening vendors, ask for references, contacts at companies they service. Also, probe into factors that are important to you, such as what is the normal response time, how many technicians are available in your region, is weekend “emergency service” available?
Finding a reliable laundry distributor to service your equipment will benefit your operation. Minimizing downtime, helping you arrive at smart decisions on repair versus replacement, and having a partner that is reliable and trustworthy will improve the effectiveness of your laundry operation. Contact us to learn how we can help you with the commercial laundry equipment service team you truly need.